Labor force
As employees are crucial to the guest experience and business success, retaining them is of great importance to reducing staff recruitment and increasing service quality. However, employee turnover and a shortage of skilled workers are currently posing major challenges for the international tourism industry. Job satisfaction and the intention to return are significantly influenced by good leadership, social relationships, attractive working time models, appreciation and opportunities for personal development. In addition, a sense of community and loyalty to the company and the destination play an important role in the length of time employees stay, whereby strategic employer branding can help to increase employer attractiveness.












