After successfully completing his bachelor's degree in computer science in Innsbruck, Johannes Ehrhart promptly joined the family business CASABLANCA hotelsoftware and became involved in software development. After managing the technical fortunes of the Schönwies-based software company for several years as Chief Technology Officer (CTO), he has been pursuing the vision of revolutionizing the hotel industry with efficient and innovative tools as Chief Operating Officer (CCO) since 2025.
F.acT: Casablanca Hotelsoftware presents itself with the slogan "We digitize your hotel! Everything from a single source.". What does Casablanca Hotelsoftware stand for and what distinguishes the company?
Johannes Ehrhart: CASABLANCA hotelsoftware stands for innovative, user-friendly and reliable software solutions that make hotel operations more efficient and smarter. Our goal is to relieve hoteliers through digitalization so that they can focus on what really matters: offering their guests an exceptional experience. Everything from a single source because everything from development to sales and support can be supplied by CASABLANCA.
As a family-run company, we attach great importance to close cooperation with our customers. Our first-class support helps hoteliers to get the best out of their software at all times.
CASABLANCA hotelsoftware is revolutionizing hotel operations with smart, connected and efficient solutions. Our aim is to actively drive digitalization in the hotel industry - with software that simply works, optimizes processes and creates real added value.
F.acT: Could you give us some examples of your smart solutions for hotels?
Johannes Ehrhart: CASABLANCA hotelsoftware has a clear vision: we are revolutionizing the hotel industry by helping hoteliers to make their operations more efficient and innovative. Our goal is to give them more time for what really matters - offering their guests an exceptional experience. That's why we offer digital all-in-one solutions that automate routine tasks, optimize processes and enable a flexible, modern way of working.
Our cloud hotel software plays a central role in this, as it enables hoteliers to manage their operations from anywhere and coordinate all processes seamlessly. Whether at reception, in the office or on the road - all important data can be accessed with just a few clicks. This is complemented by the CASABLANCA guest app, which digitizes the check-in process so that guests can manage their reservation, check in digitally and book additional services directly from their smartphone. This not only increases the comfort of guests, but also reduces waiting times and takes the pressure off staff.
But for us, digitalization doesn't just mean flexibility, it also means intelligent process automation. That's why we rely on artificial intelligence (AI), which offers hoteliers valuable support. AI-supported price optimization dynamically adjusts room rates to demand, while smart data analysis enables well-founded business decisions. At the same time, AI supports personalized guest communication by automatically generating individual recommendations based on guests' preferences.
To provide hoteliers with a truly comprehensive digital experience, we ensure seamless integration with booking platforms, POS systems and payment service providers. This reduces sources of error, speeds up processes and makes everyday hotel life more efficient overall. We place particular emphasis on user-friendliness, reliability and the highest quality - because our software should not only be powerful, but also intuitive to use.
F.acT: What benefits can a hotel business expect from working with CASABLANCA hotelsoftware?
Johannes Ehrhart: " Working with CASABLANCA hotelsoftware offers hotel businesses numerous advantages that make everyday work easier and increase service quality:
- Comprehensive digitalization and automation: CASABLANCA enables the complete digitalization of everyday reception operations. Recurring tasks such as the check-in process, registration form management and check-out are automated, reducing staff workload and freeing up more time for guest care.
- Modular structure and scalability: The software has a modular structure and can be individually adapted to the needs of the business - from small businesses to chain hotels.
- Integration of cloud solutions: With CASABLANCA's cloud hotel software, you have access to your data anytime and anywhere, enabling flexible working and a stronger focus on guests.
- Intuitive user interface: The software is characterized by a user-friendly and intuitive interface, which makes it easier to quickly train new employees and reduces the amount of training required.
- Comprehensive support: CASABLANCA offers personal and individual software support that is available 365 days a year by telephone and e-mail.
- Wide range of additional modules and interfaces: The software offers numerous add-on modules such as a guest app, a channel manager and a housekeeping app, as well as interfaces to key partners to make hotel operations efficient.
Teambesprechung und Jour Fixe bei Casablanca Hotelsoftware, © Mathäus Gartner
F.acT: CASABLANCA hotelsoftware places sustainability at the center of its activities. How does this focus manifest itself in your company?
Johannes Ehrhart: At CASABLANCA hotelsoftware, sustainability is a central component of our corporate philosophy. Our commitment to the environment is reflected in a wide range of measures aimed at minimizing our ecological footprint and shaping a sustainable future.
One major step towards environmentally friendly mobility is the conversion of our vehicle fleet to electric vehicles. Employees have access to charging stations at the workplace, which not only promotes the use of electric cars, but also reduces CO₂ emissions. In our offices, we use clearly marked waste separation systems to promote recycling and minimize waste. Every contribution counts, and by consistently separating waste, we make an important contribution to environmental protection. The option of working from home reduces our employees' commuting, which in turn leads to a reduction in CO₂ emissions. Flexible working therefore contributes directly to climate protection and at the same time supports the work-life balance of our team.
We attach great importance to conscious consumption and focus on sustainable, regional food in our canteen. By sourcing food from the region, we strengthen local suppliers and reduce transportation routes. We also take care to minimize food waste, for example by offering smaller portions and making good use of surplus food. Our buildings are equipped with modern, energy-efficient technologies. Automated systems for lighting and air conditioning ensure that energy is only used where and when it is actually needed. This reduces energy consumption and conserves valuable resources. An outstanding example of our commitment is the CASABLANCA hotelsoftware campus. Sustainability was at the forefront of the planning and implementation of this project. The campus is powered by a large-scale photovoltaic system on the roof of the building, while an air-to-water heat pump provides environmentally friendly heating and cooling for the premises. In addition, the campus is optimally connected to public transportation such as the train station and bus lines, which promotes environmentally friendly mobility for employees and visitors.
These diverse measures underline our efforts to take responsibility for the environment and actively contribute to a sustainable future. We are convinced that ecological action and economic success can and must go hand in hand.
